I’d love to hear from you!

Want to know more about my online classes? Got a question about fitness, nutrition or posture? Suggestions or feedback? Get in touch!

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Membership questions

Can other people in my household do the videos?
Absolutely! As long as they live in the same household, your partner, kids, parents or roommates are welcome to enjoy my classes with you.
How do I upgrade or downgrade my membership?
If your fitness needs change, your membership can too. Just go to the Member Dashboard and select Edit Your Membership Information. From this page you will see your Membership Level, Status, Expiration/Renewal Date and a list of actions you can take.

Under "Actions" click to either to upgrade or downgrade (change) your membership.

Can I pause my membership if I go on vacation?
Absolutely!

Just go to the Member Dashboard and select Edit Your Membership Information. From this page you will see your Membership Level, Status, Expiration/Renewal Date and a list of actions you can take.

Under "Expiration/Renewal Date" click "Disable auto renew".

When you return from vacation you can login and activate your membership once more from this same page.

I have questions or feedback. How do I get in touch with you?

I’m always happy to hear from Fitness Friends, and I’ll do my best to get back to you as quickly as possible. The best way to reach me is with this form.

How does the free trial membership work?

Your free trial membership is the perfect way to learn how my classes can strengthen your body, improve your posture and enhance your overall health. You’ll have 7 days of full access to my complete catalogue of on-demand videos. You can browse them here; use the search function to choose the category and intensity level you want.

Your trial membership also includes an open invitation to any (or all!) of my live online classes, which I conduct on Zoom. Check out the schedule here. You’re welcome to join class early and chat with your fellow Fitness Friends and me. Or simply mute your camera if you prefer to work out in private.

Technical Support

Can I do your classes on my iPad? iPhone? Computer? Television?

On-Demand Classes: as long as you have access to the internet, you can do my on-demand classes on virtually any device, at any time of day or night!

Live Classes: in addition to internet access, you’ll need to install the Zoom video conferencing app on your device. It’s free, secure and easy to use on your computer, phone, tablet or smart TV. You’ll be prompted on how to install Zoom when you join your first live class, so be sure to join at least 10 minutes early.

I see an error message when I try to login to my Member Dashboard

Your internet service provider and / or your browser can “cache” or save a web page’s content so that even after you log in, and maybe can visit other classes, you still might see that error message for one specific class!

Here’s how you sort that out:

  • Clear your browser cache and restart your browser (or better yet restart your computer). Technology, like humans, can all use a little restart from time to time!
  • Login again here: https://christiestoll.com/login/
I see an error message when I try to access an on-demand class

This will sometimes happen if you have bookmarked a class or if a class comes up in your browser history and you visit it without being logged in. Your internet service provider and / or your browser can “cache” or save a web page’s content so that even after you log in, and maybe can visit other classes, you still might see that error message for one specific class!

Here’s how you sort that out:

  • Clear your browser cache and restart your browser (or better yet restart your computer). Technology, like humans, can all use a little restart from time to time!
  • Login again here: https://christiestoll.com/login/
  • Then browse to the on-demand class you want to take after you have logged in
I see an error message when I try to access a live class

This will sometimes happen if you have bookmarked a page or if it comes up in your browser history and you visit it without being logged in. Your internet service provider and / or your browser can “cache” or save a web page’s content so that even after you log in, and maybe can visit other classes, you still might see that error message for one specific class!

Here’s how you sort that out:

  • Clear your browser cache and restart your browser (or better yet restart your computer). Technology, like humans, can all use a little restart from time to time!
  • Login again here: https://christiestoll.com/login/
  • Then browse to the live class schedule page here after you have logged in and click the button to join the live class via Zoom 
I can't join the live class / I'm getting a Zoom error

Your first step is to restart Zoom and check for updates. Next, restart your computer. Technology, like humans, can all use a little restart from time to time!

If this still doesn't work, please follow the excellent step-by-step instructions here.

Class and Online Fitness questions

What equipment do I need?

In many of my classes we use equipment like dumbbells, straps and sliders. A good starting point would be:

  • Dumbbells (two sets: 5 lbs. and 8 lbs.)
  • Resistance band
  • Sliders

Check your local fitness retailer; Canadian Tire often has dumbbells in stock. If you can’t find sliders or bands locally, you can always try Amazon.

If you don’t have any equipment, not to worry — there are lots of equipment-free options.

What if I don’t have any equipment?
No equipment? No problem! I always try to offer modifications you can do without equipment. And I often suggest options you can find around your home — like a belt from a robe if you don’t have a resistance band, or soup cans if you don’t have dumbbells
I don’t have much room. How much space do I need to do the classes?
If you have enough room to spread out a mat, you should be fine!
What if I don’t know the exercises?
I always make sure to give clear, concise instructions for every exercise. So whether you’re a first timer or a seasoned pro, you’re always guided on exactly how to do every exercise.
Do I need to go barefoot or do I need shoes?
Although it’s completely up to you, I recommend you go barefoot for my classes. Exercising without shoes helps develop the musculature of your feet and ankles, and helps with your balance too.
Are your classes medically safe?
I go out of my way to make sure my classes are safe and enjoyable for people of all ages and fitness levels. However you should always consult your doctor before beginning this or any new exercise program. Not all exercise is suitable for everyone, and this or any exercise program could result in injury.

My classes are not intended as a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. If you have a medical emergency, call your physician or 9-1-1 immediately.

Can other people see me during your live classes?
It’s totally up to you! You’re welcome to keep your camera turned on so you can chat with other members and me before and after class. But you can easily turn your camera off if you prefer to keep things private.
Do you offer personal training?
Thanks for asking! I’ve decided to focus all my energy and attention on my online Fitness Friends, so I’m not offering personal training at this time.
Is there music for the classes?
Since music is such an individual choice, I don’t include it in my on-demand classes. Instead I leave it up to you to choose the music that works for you!